SUPPORT
Frequently Asked Questions
Do you ship internationally?
Yes! I send postcards and prints within the EU but also to other countries like the US.
Remember that digital art can be sent per E-Mail as well!
What sizes are available?
- Postcards: A6
- Art prints: Each print is available in small, medium, and large formats. I select the most standard sizes to make it easy for you to find a frame that fits. You’ll find a size guide on each product page.
What is La Cartita?
La Cartita is my monthly postcard subscription 💌
Each month, members receive:
- An exclusive illustrated postcard
- A handwritten note from me
- Occasionally, a small extra surprise
It’s a cozy way to collect art, share snail mail, and make your mailbox feel special.
Can I request a custom or personalized artwork?
Yes! I love working on personal commissions. Visit the "Made for You" page to learn more about the process and send in your request.
Are frames included with the prints?
You can choose between framed and unframed options. Framed prints come ready to hang, with durable pine wood frames and shatterproof plexiglass.
Do you sell original artwork?
Yes, sometimes I release original paintings (gouache, watercolor, acrylics) in limited quantities. Originals will be clearly marked in the shop when available.
What type of paper do you use for postcards and prints?
- Postcards: Printed on sturdy 300–350 gsm matte FSC/PEFC-certified paper with a smooth, non-reflective finish.
- Art Prints: Printed on premium 200 gsm semi-glossy paper that enhances colors with a subtle shine.
Can I return or exchange my order?
Because each order is printed on demand and often personalized, I don't currently accept returns or exchanges. If something arrives damaged or there is a problem with your order, please contact me immediately and I’ll make it right!
Still have questions?
You can always reach out through the contact form below or message me directly on Instagram @artby.mercy ✨